Return & Refund Policy


1. Payment shall be made by Credit Card - Visa and Mastercard Or Bank Transfer.
2. Credit Card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
3. Payments are therefore subject to the approval of the financial institution and Genting Strawberry Farmhouse shall not be liable in any way if the said financial institution refuses to accept or honor the credit card for any reason.
4. Purchase on Happy Bee Farm site are encrypted with SSL technology.
5. Information sent via the Internet can be trusted to arrive privately and unaltered, to Happy Bee Farm server only (Please note that email is not encrypted, and is not considered a secure means of transmitting credit card numbers).
6. Happy Bee Farm ensures the privacy of any information entered during ordering and registration.
7. Once the online reservation has been completed, your payment through your credit card will be charged immediately.
8. Happy Bee Farm will not entertain any cancellation purchase. No refunds of money upon purchase.
9. Happy Bee Farm reserve the right to reject any purchase for whatever reasons.
10. Offer is subject to availability
11. Please allow 3 to 5 working days (Monday to Friday, exclude Public Holidays, Saturdays and Sundays) for your purchase to be processed. The delivery of physical goods will take up to 7 to 10 working days. The working days would be from Monday to Friday (exclude Saturdays, Sundays and Public Holidays).
12. You are advised to open and inspect the good(s) on the same day you receive/collect the good(s). All good(s) received/accepted are non-exchangeable and non-refundable.
13. If the good(s) are damaged or faulty upon delivery/collection, the buyer would need to contact us by emailing & within 24 hours upon receipt of the good(s).
14. Happy Bee Farm will deliver the replacement unit within fourteen (14) working days upon receipt of the damaged or faulty item. Item(s) must be returned in unopened with original packaging. 
15. If you are unavailable to receive the items redeemed at the point of delivery, you are required to liaise directly with the appointed courier agent to rearrange for re-delivery within three (3) working days from the date of attempted delivery. 
16. Management reserves the right to alter, amend, delete or add to the stated terms and conditions or withdraw the products/ services at any time without prior notice.
17. You are required to agree to all the terms and conditions before you proceed with your purchase. Any dispute thereafter will not be entertained.


ALL Entrance Ticket

1. Children rates apply for aged from 3 to 12 years old
2. Senior Citizens rates apply for aged 60 years old and above
3. Entry is FREE for children below 3 years old
4. The ticket is strictly for ONE TIME entry only
5. All purchased tickets are not refundable nor exchangeable for cash
6. Management reserves the right to amend and change the pricing and terms & conditions without prior notice



Genting Strawberry Farmhouse Sdn Bhd (868230-T)
Lot 6452, Genting View Resorts, KM 11-3,
69000 Genting Highlands, Pahang D.M. Malaysia.
Tel: 603-61001000 Fax: 603-6100 1001

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